ITIL

Tony Bigonia shared a great presentation about ITIL at the 2009 Brew City HDI Tech Fair.

Today, organizations in both the public and private sectors are making ITIL Certification practically mandatory for their IT professionals. This makes it even more critical than ever that you’re fully prepared and confident when taking your exams. Learning Tree ITIL training ensures that you will be.

A call to focus on not just process and tools to adopt best practices in ITIL V3 but to transform the organization and its structure.

A brief introduction to ITIL, especially its service lifecycle, plus a short description of what Wake Forest University's Information Systems department has done to date.

ITIL Expert, Dr Geoff Harmer of Maat Consulting shows: What's new in ITIL V3? What's different from ITIL V2? New processes, new qualifications, new books. 32 Powerpoint slides. Revised Feb 2009 to reflect the full availability of all ITIL V3 qualifications including the ITIL V3 Intermediate Certificates and to include the many new ITIL V3 books published during 2008.

The Applicability Of IT Service Management & The IT Infrastructure Library (ITIL) To Financial Services

Introduction To ITIL For Project Managers May Chantilly Luncheon

If IT is to be successful at running as a business and demonstrating value, IT must move from a functional view, or in the case of the enlightened, a process view, to a services view. This is a transformational journey for most organizations, one that requires leadership, sponsorship, structure and discipline to achieve. But it is a journey worth the effort and ultimately necessary for survival. This session shows how this journey is built on the concepts of the current and evolving ITIL framework. Examined will be why an ITIL and services approach has been undertaken by some but completed by few. This session introduces the central...